Frequently Asked Questions
For general enquiries and feedback please contact us at the email address below. Due to the volume of email we receive we are unable to individually respond to every enquiry. Don't take it personally, because we do value your comments and suggestions.
Stay tuned for the retune
As the final step in the move to digital-only TV some TV channels are changing their frequency. You'll need to retune your TV, set-top box or digital recorder when these changes happen in your area. If you don't, you won't be able to receive all free-to-air digital TV channels.
For more information on the retune, click here.
Are You Digital Ready?
Analog TV signals will be switched off around Australia, region by region, by the end of 2013. So, to keep watching your favourite free-to-air TV shows, you'll need to be digital ready.
Each region is slightly different, so to find out information such as your switchover date, equipment and reception advice, and level of expected coverage, visit the Digital Ready website: www.digitalready.gov.au.
You can also call the Digital Ready Information Line on 1800 20 10 13. The line is open from 8am - mignight (AEST), 7 days a week.
PRIME7 covers a large and diverse geographical area. Every effort is made to ensure signal strength is optimised for our viewers.
There are a number of factors however that can lead to poor TV reception. These can include:- Weather conditions
- Inadequate antenna or antenna system
If digital reception is poor or unreliable at your house you can refer to the Digital Ready website here.
If you are concerned about your antenna or antenna system, we suggest having it inspected by a reputable, local antenna installation expert who is endorsed under the Federal Government's 'Antenna Installer Endorsement Scheme' to restore reliable reception.
A list of endorsed installers is maintained on the Government's Digital Switchover Task Force web site - www.digitalready.gov.au.
An endorsed antenna installer should be able to measure digital television signal levels, and recommend ways to improve or make the most of your reception. The endorsed antenna installer should also be able to offer advice about:- antenna selection
- choice of correct cables, connectors and distribution equipment.
To find your nearest Australian Government endorsed antenna installer go to mySwitch, type in your address, hit "search" and then click the "More Coverage Information" on the left hand side of the page. This will direct you to a link for endorsed antenna installers in your area.
Freeview is an industry body responsible for promoting the free-to-air digital TV service in Australia. It comprises of all the free-to-air broadcasters including PRIME7.
Freeview brings you 16 digital channels to choose from. To receive all the Freeview channels in your area, you'll need to convert to high definition (HD) digital TV equipment.To find out which channels are available in your region, visit the Freeview website.